Privacy Policy

SCOPE AND PURPOSE

This privacy policy (“the Policy”) explains how Stars Pro Medical Billing LLC. (“starspmb,” “we,” “us,” “our”) collects and uses information about you obtained through www.starspmb.com (“the Website”). The Policy also applies to any offline locations that refer to this Policy. We do not share any information gathered through our intake forms with third parties. Additionally, we do not control, nor are we responsible for, the privacy practices or data found on other websites. We encourage you to evaluate these practices independently.

WHAT INFORMATION DO WE COLLECT?

The following types of information may be collected on the Website:

• Information you provide when accessing, entering, signing up for, or requesting certain services on our Website. For example, if you express interest in our products or services, we may collect your name, practice/organization name, size and address, email address, telephone number, type of user (patient, provider, partner), and city/state. If you have an account with us, we may collect your username or login information (e.g., Practice ID).
• If you are a partner submitting a lead, we collect your information as a partner and details related to the lead, including organization details, address, contact information, needs, past purchase history, and purchaser preferences.
• When you visit our Website, we may automatically gather certain information about your visit and device. This may include your IP address, geolocation, browser type and version, and browsing patterns. We also collect data related to how you found and used the Website.

Our processing of data received from our customers (“Customer Data”) is governed by the agreements we have with our customers, including Business Associate Agreements as applicable under HIPAA. We are not responsible for how our customers treat the information we collect on their behalf. We recommend reviewing their privacy policies for further information.

III. HOW DO WE USE YOUR INFORMATION?

We use information collected through tracking technologies, such as log files and cookies, for the following purposes:

• To track visitor activities on the Website and make necessary improvements or optimizations.
• To monitor the popularity of features on the Website to inform the development of new ones.
• To identify the types of devices our visitors use, helping us improve and optimize our systems and services.
• To distinguish between existing clients and prospective clients for marketing and sales purposes.
• To evaluate how users find and access our Website, thereby improving our advertising efforts.

If you provide us with your information, we may use it to reach out to you about our products or services and for our own marketing, promotional, and informational purposes. We may also use your information to invite you to participate in studies or provide feedback on how we can improve our services (“Usability Activities”).

We use your information as explained at the time of collection, as described in this Policy and our Terms, and for our business purposes. We will not retain your information longer than necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. We take reasonable and appropriate administrative, physical, and technical security measures to protect your information from loss, theft, misuse, unauthorized access, alteration, destruction, and disclosure. Nevertheless, please note that internet transmission is not entirely secure, and we cannot guarantee the security of your information.

SHARING YOUR INFORMATION

We do not share the information collected through our intake forms with any third parties. We may, however, engage certain service providers to process information on our behalf for business purposes, such as tracking and associating internet search and browsing behaviour, providing analytics, and ensuring functionality on the Website. These service providers are not permitted to share your information with others.

We may also use tracking technologies, such as cookies, to deliver relevant ads and content to you. However, we do not share information with vendors, consultants, agents, or partners for any other business or commercial purposes. Our vendors include analytics and technology companies that may act as service providers on our behalf.

The SMS and phone numbers provided will be used solely for SMS communication and will not be shared with any third parties.

We do not share information with our related entities, including our parent and sister companies, for any business or commercial purposes. We also do not share information you make public on the Website, such as reviews of partners.

We only disclose your information in the following situations:

• With your consent.
• When necessary to provide a service, you have requested.
• As required by law or legal process.
• To protect the rights, property, life, health, security, and safety of us, the Website, or anyone else.
• To an actual or potential buyer during a business transaction, ensuring that the buyer only uses your information as disclosed in this Policy.
• At your request or direction, such as when you choose to share information with a social network.
• To any other person with notice to you and your consent to the disclosure.

 

For more information on your rights and choices regarding how we use your information, please refer to the Your Rights and Choices